Refund policy

At FunkiPulse, we strive to ensure your satisfaction with every purchase of Keyboards, Headphones, and Controllers. If you are not completely satisfied, our refund policy is designed to be straightforward and fair.

Eligibility for Refunds

Refunds are accepted within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Please note that software, downloadable content, or personalized items are not eligible for refunds unless defective.

How to Request a Refund

To initiate a refund, please email our support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the request. We will provide you with a return authorization and instructions within 2 business days.

Return Shipping

You are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Original shipping charges are non-refundable.

Inspection and Processing

Once we receive your return, our team will inspect the item(s) within 5 business days. If approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Defective or Damaged Items

If your Keyboard, Headphone, or Controller arrives defective or damaged, please contact us immediately at [email protected]. We will arrange a replacement or full refund, including any return shipping costs, after verifying the issue with photos or a brief description.

Non-Refundable Items

Gift cards, clearance items, and products marked as "final sale" are not eligible for refunds. For any questions about your specific order, please reach out to [email protected].

Contact Us

For further assistance regarding refunds, please email [email protected]. Our team is available to help you with any concerns.